Products are unique and produced to order, therefore, they are non-refundable. Once an order has been sent to production it is sent to the provider and you can no longer edit any details or cancel it. If the shipment details were incorrect, or the customer ordered the specifications, The Hype Type is not responsible and will not offer replacements or refunds. You alone are in charge of providing the right information.

If you have an issue with your order, you have to contact The Hype Type directly and provide all necessary information and photographic evidence. After investigation, we will determine if you are eligible to receive a replacement. Eligible replacements have no cost for you.

By default, The Hype Type only offers replacements for faulty orders, only if there are subsequent issues with the replacement will a refund be provided.

If you received a different item than ordered, including incorrect specifications, the order is eligible for replacement. Contact our customer care team with all the information required in this Contact Form